Biplob Ghosh Rahul, a visionary entrepreneur from Barishal, Bangladesh, serves as the Managing Director of eCourier Limited, pioneering sustainable logistics and female empowerment. Additionally, as a Director at Carnival Assure Limited, he contributes to strategic directions in the company. His leadership extends to roles such as Co-Chairman of BASIS's Digital Commerce Standing Committee and National Vice President of JCI Bangladesh, driving policy and innovation. Recognized for his inclusive initiatives supporting small entrepreneurs nationwide, Rahul's accolades include the 'Uddokta' award and being named the best Digital Entrepreneur of 2020. His journey inspires a new generation committed to positive societal, environmental, and economic impact.
To obtain an exciting and creative position where there is an opportunity to work with people in an environment of excellence, passion and to build up a carrier.
AREAS OF EXPERTISE:
• Worked with start-up organizations.
• Business Development.
• Setting up the call centre and BPOs.
• Defining work flows and operational processes.
• HR Operations/Talent Acquisition/Employee Relations.
• Call Center Management.
• Inbound call center operations/Telemarketing/Outbound Sales/Back-end operations (Tech/Non-tech operations).
• Designing IVR based on the call flow with the help of technical team.
• Quality Assurance, Dialer management.
• Client relationship management and International Affairs.
• Vendor Management and Facilities Management.
• Customer Service and Employee Satisfaction.
• Leads management, Data Analysis, Performance Management System.
• Workforce Management and capacity planning.
• Scheduling and forecasting for the call volumes/transaction processing.
• Inter-personal skills, Inventory Management, Transport Management.
• Monitor ATL and BTL and indoor brand activities
• Look after regular Market Event and understand the Customer behavior
• Sound skill in IT (website, software, networking)
• Brand Management
Specialties: Creative Strategy Formulation, Media Innovation, Brand Management, Experience Creation, Project Planning & Execution, Client Servicing, any-scale Event Experience Management & Activation, Talent Management