NRB Jobs | Learning Management System (LMS)

Problem Solving & Decision Making

Teacher
Quazi M. Ahmed
Teacher
Ayman Sadiq

Course Summary

The 'Problem Solving & Decision Making' course equips participants with essential skills and techniques to identify, analyze, and solve problems effectively, as well as make sound decisions. Topics include problem identification, analysis, solution generation, decision-making models, risk management, implementation, communication, ethical considerations, and continuous improvement. The course emphasizes practical strategies for addressing challenges and driving positive outcomes in various contexts.

Course Description

Overview: The Problem-Solving & Decision-Making training program is designed to equip participants with the tools and techniques necessary to tackle complex problems and make informed decisions in the workplace. This program focuses on enhancing analytical thinking, fostering creativity, and improving the overall decision-making process. It is suitable for professionals at all levels who seek to develop their problem-solving capabilities and make better decisions in their roles.

Objective:
• Enhance Analytical Skills: Develop participants’ abilities to analyze problems and identify root causes.
• Foster Creative Thinking: Encourage innovative thinking to generate effective solutions.
• Improve Decision-Making Processes: Equip participants with structured approaches to making decisions.
• Boost Confidence: Build confidence in tackling complex problems and making decisions.
• Promote Collaborative Problem-Solving: Encourage teamwork and collaboration in problem-solving and decision-making.
• Develop Critical Thinking: Enhance participants' critical thinking skills to evaluate options and outcomes.

Training Content:
1. Introduction to Problem-Solving and Decision-Making
• Importance of problem-solving and decision-making skills in the workplace
• Overview of the problem-solving and decision-making process
• Common challenges and pitfalls

2. Defining and Understanding Problems
• Identifying and defining problems clearly
• Techniques for understanding the scope and impact of problems
• Tools for gathering and analyzing relevant information

3. Root Cause Analysis
• Methods for identifying the root causes of problems (5 Whys, Fishbone Diagram)
• Differentiating between symptoms and root causes
• Techniques for verifying root causes

4. Generating Solutions
• Brainstorming techniques to generate creative solutions
• Encouraging divergent and convergent thinking
• Evaluating the feasibility and impact of potential solutions

5. Decision-Making Models and Tools
• Overview of decision-making models (Rational Model, Intuitive Model)
• Using decision-making tools (SWOT Analysis, Decision Matrix, Cost-Benefit Analysis)
• Balancing qualitative and quantitative factors in decision-making

6. Risk Assessment and Management
• Identifying and assessing risks associated with decisions
• Techniques for managing and mitigating risks
• Contingency planning and scenario analysis

7. Evaluating Options and Making Decisions
• Criteria for evaluating options
• Comparing and prioritizing alternatives
• Making informed and timely decisions
• Avoiding common decision-making biases

8. Implementing Solutions and Decisions
• Developing action plans for implementation
• Assigning roles and responsibilities
• Monitoring and adjusting implementation as needed
• Communicating decisions and solutions effectively

9. Collaborative Problem-Solving and Decision-Making
• Importance of teamwork in problem-solving
• Techniques for facilitating group problem-solving sessions
• Building consensus and managing conflicts within teams
• Leveraging diverse perspectives for better outcomes

10. Case Studies and Real-Life Scenarios
• Analyzing real-world problems and decision-making scenarios
• Interactive discussions on case studies
• Applying learned techniques to practical situations

11. Continuous Improvement and Learning
• Reflecting on problem-solving and decision-making processes
• Learning from successes and failures
• Techniques for continuous improvement
• Resources for ongoing development of problem-solving and decision-making skills

12. Personal Action Planning
• Developing a personal plan for improving problem-solving and decision-making skills
• Setting goals for applying learned techniques in the workplace
• Identifying resources and support for ongoing development
• Reviewing and adjusting plans based on feedback and experiences

Training Methods:
• Lectures and Presentations: Deliver foundational knowledge and key concepts.
• Interactive Workshops: Engage participants in practical exercises and group activities.
• Case Studies: Analyze real-life examples to illustrate problem-solving and decision-making techniques.
• Group Discussions: Facilitate sharing of experiences and collaborative learning.
• Role-Playing: Simulate scenarios to practice problem-solving and decision-making skills.
• Self-Assessments: Tools to evaluate current problem-solving and decision-making abilities.
• Feedback Sessions: Offer opportunities for peer and facilitator feedback.

What you will learn

Problem Identification and Definition: Techniques for accurately identifying and defining problems, understanding root causes, and distinguishing between symptoms and underlying issues.
Problem Analysis and Evaluation: Methods for analyzing problems, gathering relevant information, and assessing potential solutions using tools like SWOT analysis and fishbone diagrams.
Solution Generation and Evaluation: Strategies for brainstorming creative solutions, evaluating their feasibility and potential impact, and making informed decisions based on criteria such as risks, benefits, and costs.
Decision-Making Models and Processes: Understanding different decision-making models, steps involved in effective decision-making, and techniques for group decision-making and consensus-building.
Risk Management and Contingency Planning: Identifying and mitigating risks associated with decisions, developing contingency plans, and conducting scenario and sensitivity analysis to anticipate potential outcomes.
Implementation and Monitoring: Planning and executing the implementation of chosen solutions, monitoring progress, evaluating results, and making adjustments as needed to ensure successful outcomes.
Communication and Stakeholder Engagement: Importance of effective communication in problem-solving and decision-making processes, engaging stakeholders, building consensus, and gaining buy-in for decisions.
Ethical Considerations: Understanding ethical principles and considerations in decision-making, identifying and addressing ethical dilemmas and conflicts of interest.
Continuous Improvement and Learning: Cultivating a mindset of continuous improvement, reflecting on personal problem-solving and decision-making processes, and identifying areas for growth and development.

Problem Solving & Decision Making Lecture Started

Quazi M. Ahmed

Leadership Master Trainer

Ayman Sadiq

CEO at 10 Minute School

Week 1: Introduction to Problem Solving and Decision Making

Day 1: Course overview and objectives.
Day 2: Importance of problem-solving and decision-making skills.
Day 3: Understanding the problem-solving process.
Day 4: Introduction to decision-making models and frameworks.
Day 5: Group discussion on real-world problem-solving scenarios.

Week 2: Problem Identification and Definition

Day 1: Techniques for identifying and defining problems.
Day 2: Root cause analysis and problem decomposition.
Day 3: Differentiating between symptoms and underlying issues.
Day 4: Case studies and practice exercises on problem definition.
Day 5: Peer review and feedback on problem identification skills.

Week 3: Problem Analysis and Evaluation

Day 1: Methods for analyzing problems and gathering relevant information.
Day 2: Introduction to tools such as SWOT analysis and fishbone diagrams.
Day 3: Evaluating potential solutions and assessing their feasibility.
Day 4: Group activity: Problem analysis and solution evaluation.
Day 5: Presentation of findings and group discussion.

Week 4: Generating and Evaluating Solutions

Day 1: Techniques for brainstorming creative solutions.
Day 2: Evaluating solutions based on criteria such as risks, benefits, and costs.
Day 3: Decision trees and multi-criteria decision analysis.
Day 4: Case studies and role-playing exercises on solution generation and evaluation.
Day 5: Peer collaboration on solution evaluation exercises.

Week 5: Decision-Making Models and Processes

Day 1: Overview of decision-making models, including rational and intuitive approaches.
Day 2: Steps involved in effective decision-making.
Day 3: Group decision-making techniques and consensus-building strategies.
Day 4: Simulation exercises: Applying decision-making models to real-world scenarios.
Day 5: Peer feedback and reflection on decision-making processes.

Week 6: Risk Management and Contingency Planning

Day 1: Identifying and assessing risks associated with decisions.
Day 2: Strategies for mitigating risks and developing contingency plans.
Day 3: Scenario analysis and sensitivity analysis.
Day 4: Case studies and group discussions on risk management.
Day 5: Presentation of contingency plans and peer feedback.

Week 7: Implementing and Monitoring Solutions

Day 1: Planning and executing the implementation of chosen solutions.
Day 2: Monitoring progress and evaluating results.
Day 3: Techniques for making adjustments and course corrections.
Day 4: Reviewing implementation plans and monitoring strategies.
Day 5: Peer review and reflection on solution implementation.

Week 8: Communication, Ethical Considerations, and Continuous Improvement

Day 1: Importance of effective communication in problem-solving and decision-making.
Day 2: Ethical principles and considerations in decision-making.
Day 3: Case studies and discussions on ethical dilemmas.
Day 4: Cultivating a mindset of continuous improvement and learning.
Day 5: Final reflection, goal-setting, and course wrap-up.

Item	Description	Sponsored By
Course Materials	Folder, Note Books, Pen, Pad etc.
Lunch Package	Set Menu Lunch Box
Snaks Items	Fruits Cake, Black Forest Cup Cake
Tea/Coffee	Unlimited Coffee